It’s about 3pm on a Sunday when we get there. There are more people in there than you might
expect at that time, but it is a large place, so there should be no problems getting a
table. But the waiter asks us to wait at the bar (without a drink!), so the
stress levels start to rise.
Eventually we do get shown to a table – not a great
position, but never mind – and the fun starts.
The décor of place generally is very attractive – lots of smallish areas
partitioned off by bamboo. But it is the table itself that is the speciality –
it is interactive. The waitress asks if
we’ve eaten there before, and then proceeds to give as a quick demonstration of
how the thing works. Basically there is
a touch pad for each of us which controls a cursor over the menu (ie system
menu). From there you can select drinks, food, games etc, and a help/bill
section. You also get to change the “ambiance”,
that is the background colour and design on the table if you wish – we stick
with the bright snowflake design the waitress has chosen.
Now I like to think of myself as reasonably tech-literate,
so I’m happy to give this a go. I
start by ordering some wine. The cursor control
is OK, but tapping the table to select seems a bit erratic. Anyway I do manage
to find the white wine and scroll through in blocks of 4. Here one of the
limitations of the system first appears – you can only see 4 options at a time,
so can’t scan the whole list. Still, with wine that’s not too much of a
problem, and I successfully order a Viognier at £26.
Then I start to order the “small plates”. (Not “starters” as such, since we’re told the
food arrives when it is ready). Somehow
random choices seem to pop up on my list, and I have to cancel them. Again you can see only 4 options at a time
(though you do get a big picture of one shining on your plate). This makes it
harder to choose which combination to go for, but eventually we manage to
select the crispy prawns, pork and apple dumplings and edamame beans (from the “sides”
list).
Then comes the second limitation. The waiter arrives saying that
they have run out of Viognier – it's not that interactive a system then. A rapid review of the list is tricky to do,
so I bail out and ask for a written wine list.
From there I choose the NZ Sauvignon Blanc (also £26) which had not
appeared on the system. They’ve none of that either, so we end up with the
Argentinian Torrontes at £19.
I now turn to the “larger plates” or main courses as we
might say. The 4 option limitation is
really irritating now (bearing in mind we’ve not had a drink yet!), and stress
levels are rising further. I’m also struggling with tapping the table to
select the option – softly and nothing happens, too hard and I feel I’m going
to dislocate a finger. (I once came away
injured from trying to use an IcelandAir check-in terminal, as you had to hit
the screen so hard –it took 4 months for
my finger to recover!). Soon I seem to
have ordered a spatchcock chicken I didn’t want, and 4 portions of a beef dish.
So I use the “Help” bell to call a waitress (logical problem here: if you can’t
use the system you can’t call for help!). This seems to take a while and we’re
on the point of leaving. When the
waitress does arrive, she says she’ll sort it out, and tells me not to hit the
table so hard !
Finally I am able to order the cinnamon chicken, “beef beri
bop”, and steamed rice. Actually there aren’t that many side dish options, so
this feels a little limited.
The food – and drink – does now start to arrive. Small plates/starters
do come first. And very good they are too,
though the projectionof the design onto the table makes the dishes look a funny colour. The dumplings are full of melting pork,
accompanied by a really flavourful apple and cinnamon/clove sauce on a spoon. The
crispy prawns are in a nice light batter and come with a very spicy dip. And
the edamame beans dish is ample, accompanied by a sweetish dip. The Torrontes too is good –creamy and fruity –
though perhaps anything would have seemed good by now!
As it turns out, the timing of the dishes works OK, as we’ve
not long finished the starters (sorry) when the cinnamon chicken and steamed
rice arrive. The chicken (described as “poussin”
on the detailed menu) is tender strips of breast, covered in a dark, dry crust,
and accompanied by a spicy, dry salt on a spoon (again). It’s very tasty indeed.
We’re making inroads into the chicken when the beef dish
arrives. This is the most spectacular of
the lot. The waiter brings a small hot
dish containing slices of beef, rice, asparagus slices and a raw egg yolk. He
pours over this a ginger and vinegar sauce and starts to cook the beef on the
hot dish, and mix the rice and egg together.
The effect is nicely cooked slices of beef (not large or especially
tasty, but quite good) on a tasty bed of rice, which has crunchy bits in it –
presumably from cooked egg white.
We polish off the beef, and the rest of the chicken, and
indeed all the rice. Had we realised, we probably wouldn’t have ordered the
extra rice, and maybe gone for spicy aubergines instead.
Finally I manage to ask for the bill through the system, and
it duly arrives - £73. Given the location, we think that is very good value for
very good food and a nice wine (even though it wasn’t what we originally chose)
in pleasant surroundings, and I would certainly recommend what we had.
And the verdict on the technology? Well, it feels like a gimmick really. Its plus points are that you can see larger
pictures of what you might choose, that you shouldn’t have to call a waiter,
and that it is easy to ask for the bill. Minus points for the limitation of
presenting 4 options at a time and the dodgy controls – and the lack of
integration with stock control. We didn’t
play with the other features: I can’t see why you’d want to change the “ambiance”,
especially with a “shuffle” option; a couple at the next table were using it to
play games –duh!; and the “chef cam” option was only showing an empty room when
I looked. Without it all, we’d have
come away impressed – as it was the stress levels had only just returned to
normal when we finished our wine.